Insurance Resources for the state of Arizona

Insurer Forms

Financial Affairs Division Forms

Rate and Form Filing


ADOI Surveys and other Reporting Forms

Resources for Arizona Insurance Consumers

• Brochure: How to Resolve Insurance Complaints

• Request for Assistance Form - In English

• Forma Para Pedir Asistencia - En Español (Request for Assistance Form - In Spanish)

• Brochure: Overview: The Arizona Department of Insurance and the Arizona Insurance Industry

General Consumer Information

• Department of Insurance Annual Report

• Insurance Information Institute External Link Policy (Their web site provides descriptions of various types of insurance, buying tips, information about filing claims...)

• Consumer's Union External Link Policy (Consumer's Union is best known for publishing "Consumer Reports." Their web site provides a variety of consumer-oriented information, including information about insurance and other financial products...)

• American Arbitration Association External Link Policy (Their web site contains information about various forms and resources for dispute prevention and resolution including mediation, arbitration, fact-finding, partnering, dispute review boards and other related alternative dispute resolution processes....)

• State Bar of Arizona External Link Policy (Their web site contains information about how to find a lawyer, a listing of professional legal services ....)

Life Insurance Resources

• Arizona Corporation Commission Securities Division -- External Link Policy (Their web site provides information about investing and enforcement actions taken against securities and investment professionals)

• American Council of Life Insurers (ACLI) -- External Link Policy (Their "CONSUMER" page provides descriptions of various types of insurance and retirement products, as well as online shopping tips)

• Insurance Marketplace Standards Association (IMSA) -- External Link Policy (Their "CONSUMER" page provides general information concerning life insurance, annuities and long-term care coverage. )

• LLIFE Services -- External Link Policy (Conducts searches for lost life insurance policies for a fee)

• Insurance Information Institute External Link Policy (Their web site provides descriptions of various types of insurance, buying tips, information about filing claims...)

Wildfire Insurance Resources

• List of Arizona homeowners insurance companies and phone numbers

• Insurance Tips for Wildfire Victims

• Is my fire-related loss covered by my insurance policy?

• How to contact the Department of Insurance

• More publications related to homeowners insurance...

Health Insurance > General Resources

• Brochure: A Consumers Guide to Individual Health Insurance

• Brochure: A Consumers Guide to Group Health Insurance

• Brochure: A Consumer's Guide to Health Care Appeals

• Arizona Health Care Cost Containment System (AHCCCS) -- External Link Policy (AHCCCS is Arizona's Medicaid program)

• Individual Health Insurers

• Health Care Group of Arizona -- External Link Policy (A program that provides health care coverage to small businesses with 50 or fewer employees.)

• Health Care Connect -- External Link Policy (a non-profit, medical discount program that connects low-income, uninsured residents of Maricopa County with health care at discount rates).

• Arizona Association of Health Underwriters -- External Link Policy (An association of Arizona health insurance producers/agents)

• Arizona chapter of the National Association of Insurance and Financial Advisors -- External Link Policy (An association of Arizona life and health producers/agents)

• Department of Health Services (DHS) -- External Link Policy (Provides a variety of general health, and behavioral and mental health information and resources )

• Insurance Information Institute External Link Policy (Provides descriptions of various types of insurance, buying tips, information about filing claims...)

• Health Insurance Portability and Accountability Act (HIPAA) -- External Link Policy (Published by the Centers for Medicare and Medicaid Services, this web site provides information concerning your rights when you buy, change or continue your health insurance coverage)

• Mental Health Association of Arizona -- External Link Policy (Their web site provides information and referral to programs to help persons with serious mental illnesses as well as homeless children)

• State Employee Benefits (Administered by the ADOA Benefits Office at 602-542-4788. Employees should consult with their agency's human resources department before contacting the Benefits Office)

• U.S. Department of Labor, Employee Benefits Administration-- External Link Policy (Provides information concerning Federal laws governing pension and retirement benefits, health insurance benefit rights after leaving an employer, a.k.a. "COBRA", "HIPAA" and employer benefit plans)

• Report on AZ Health Insurers

Health Insurance > Health Care Appeals

• Brochure: A Consumer's Guide to Health Care Appeals

• Form: Health Care Appeals Request Form

• Form: Health Care Appeals Provider Certification for Expedited Medical Reviews

• Health Care Provider Rights - Timely Pay, Grievances

• List of Arizona-approved Utilization Review Agents

Health Insurance > Health Insurance for Children

• Arizona Health Care Containment System (AHCCCS) "Health Care for Arizona families and Children " -- External Link Policy (Provides information concerning state programs that provide health services and coverage for children)

Health Insurance > Health Insurance for Seniors

• Ways to Avoid Being a Victim of Phony Insurance

• Publication: Medicare Supplement Insurance Premium Comparison

• Publication: Listing of Medicare Supplement Carriers in Arizona

• Publication: Listing of Long Term Care Companies

• Department of Economic Security Aging and Adult Administration -- External Link Policy (Describes services available to assist seniors with insurance, long-term care and other matters)

• Arizona Long Term Care System (ALTCS) administered by AHCCCS

• Governor's Advisory Council on Aging -- External Link Policy

• Medicare.gov -- External Link Policy (This is the "official U.S. Government site for people with Medicare" )

• "Nursing Home Compare" (Medicare.gov) -- External Link Policy (Provides information that can assist a consumer in making an informed decision concerning nursing home care)

• "Home Health Compare" (Medicare.gov) (Provides information that can assist a consumer in making an informed decision concerning home health care)-- External Link Policy

• Centers for Medicare and Medicaid Services (CMS) -- External Link Policy (Information concerning Medicare, Medicaid, and other Federal health programs)

• U.S. Administration on Aging -- External Link Policy (Provides a wide variety of topics, programs and services related to aging)

• Pima Council on Aging -- External Link Policy

• AARP -- External Link Policy (Information and resources relating to health and wellness as well as long-term care)

• Teen Driver's Guide to Auto Insurance (Important questions and answers to auto insurance ...)

• A consumer Guide: Understanding How Insurers Use Credit Information (Describes how insurers use credit information to price and underwrite auto and homeowners insurance and consumers' rights related to its use.)

• Personal Automobile Insurance Frequently Asked Questions (Information about types of coverage that make up auto policies, how to minimize costs, what to do if you have an accident...)

• Consumer's Guide to Automobile Insurance (Information about types of coverage that make up auto policies and tips for shopping for your auto policy...)

• Automobile Insurance Premium Comparison Survey (Provides cost comparison for 12 hypothetical drivers in 10 different zip codes.)

• Personal Lines Complaint Ratio (Annual complaint figures for auto and home insurers)

• Motor Vehicle Division (MVD) - Arizona Department of Transportation External Link Policy (Their "Vehicle Services" link provides a page with information concerning Arizona's mandatory insurance requirements and information necessary to de-insure a vehicle that is not in use)

• Insurance Information Institute External Link Policy (Their web site provides descriptions of various types of insurance, buying tips, information about filing claims...)

• Arizona Insurance Information Institute External Link Policy (Their web site provides auto coverage definitions, Arizona statistical overview...)

• Insurance Institute for Highway Safety External Link Policy (Their web site provides information concerning automobile crash test results, innovations in automobile safety...)

• National Highway Traffic Safety Administration (NHTSA) External Link Policy (Administered by the U.S. Department of Transportation, their web site provides results of various tests of automobiles, consumer complaints about automobiles, information about injury prevention...)

• Kelly Blue Book External Link Policy (Provides information concerning the value of vehicles...)

Homeowners Insurance Resources

• Homeowners Insurance Frequently Asked Questions

• A consumer Guide: Understanding How Insurers Use Credit Information (Describes how insurers use credit information to price and underwrite auto and homeowners insurance and consumers' rights related to its use.)

• Homeowners Premium Comparison Survey

• Consumer's Guide to Homeowner's Insurance

• Brochure: Homeowners Insurance Check-Up Question (Explains how getting an insurance "check up" helps and provides a list of questions to ask your insurance agent)

• Mobile Homeowners Insurance Premium Comparison Survey

• Personal Lines Complaint Ratio (Annual complaint figures for auto and home insurers)

• National Flood Insurance Program (NFIP) -- External Link Policy (This website, administered by the Federal Emergency Management Agency, describes flood insurance, includes a glossary of terms, and has a lookup feature showing insurance companies that sell flood insurance)

• Insurance Information Institute External Link Policy (Their web site provides descriptions of various types of insurance, buying tips, information about filing claims...)

• Arizona Insurance Information Institute External Link Policy (Their web site provides information concerning homeowner's and renter's insurance...)

For Businesses > Workers' Compensation Insurance

• Industrial Commission Workers' Compensation Page

For Businesses > Health Insurance

• Brochure: Consumer's Guide to Individual Health Insurance in Arizona

• Brochure: Consumer's Guide to Group Health Insurance in Arizona

• Health Insurance Portability and Accountability Act (HIPAA)

• List of Accountable Health Plans (insurers offering group health insurance)

• U.S. Department of Labor Pension and Welfare Benefits Administration

• Department of Economic Security Unemployment Insurance Page

• Issues relating to benefits for current state employees are handled by the Benefits/Insurance Section of the Arizona Department of Administration Human Resources Division.
  http://www.benefitoptions.az.gov

• Issues relating to benefits for retired state employees are handled by the Benefits Services Section of the Arizona State Reitrement System.
  http://www.asrs.state.az.us/

• Arizona Revised Statutes: Title 20 - Insurance

• Arizona Administrative Code: Title 20, Chapter 6 - Insurance

Arizona Laws, Rules and Bills

• Arizona Revised Statutes

• Arizona Administrative Code

• Legislative Bills and Session Laws

Information About Licensees

• NAIC Consumer Information Source -- External Link Policy (Locate information about an insurance company, including closed complaints against the company, the states in which the company is doing business, and company financial information...)