Info About Insurance

Nature of the Work | Working Conditions | Employment | Training, Other Qualifications, and Advancement | Job Outlook | Earnings | Related Occupations | Sources of Additional Information

Earnings

In 2002, median annual earnings for wage and salary customer service representatives were $26,240. The middle 50 percent earned between $20,960 and $33,540. The lowest 10 percent earned less than $17,230, and the highest 10 percent earned more than $42,990.

Earnings for customer service representatives vary according to level of skill required, experience, training, location, and size of firm. Median annual earnings in the industries employing the largest numbers of these workers in 2002 are shown below:

 

 

In addition to receiving an hourly wage, full-time customer service representatives who work evenings, nights, weekends, or holidays may receive shift differential pay. Also, because call centers are often open during extended hours, or even 24 hours a day, some customer service representatives have the benefit of being able to work a schedule that does not conform to the traditional workweek. Other benefits can include life and health insurance, pensions, bonuses, employer-provided training, or discounts on the products and services the company offers.

Information on the following insurance JOBS/occupations :

• Actuaries
• Claims adjusters, appraisers, examiners, and investigators
• Customer service representatives
• Insurance sales agents
• Insurance underwriters